Infrastructure Management

MBS’ Infrastructure Support will effectively support enterprise business requirements through 24 x 7 x 365 maintenance and support services in the following core disciplines.

• Service Desk Management
• Desktop Support
• System Administration
• Network Administration
• Database Administration

Service Desk Management: Affords businesses the advantage of focusing on their core competencies, while providing their customers a professional help desk experience.

• First point of contact
• Incident Management
• Non Complex Incident Resolution
• Customer Response
• Communication
• Knowledge Management
• Process Improvements

Desktop Support: Provides efficient end user support to enable business productivity.

• PC Image creation and management
• PC Build Service
• Desktop Deployment and Hardware Management
• Upgrade Deployment and management
• Desk Side support

System Administration: Will effectively support your enterprise business requirements through 24 x 7 x 365 maintenance and support services.

• Advanced system administration skills for Windows, Unix, Linux and Solaris platforms including build, test, performance and maintenance services
• Virtual Server Setup and Deployment (Microsoft, VMWare)
• Security patch monitoring, qualification, testing, and deployment
• Performance tuning
• Disk space management
• Antivirus protection
• System backup and recovery
• Active Directory Administration

Network Administration: Provides configuration, optimization and reliable performance 24 x 7 x 365.

• Network Monitoring through specialized tool sets such as Microsoft Operations Manager, SolarWinds, Nagios, WhatsUp
• Security Management with Intrusion detection, VPN set up and management, Active Directory (AD) configuration and Management

Database Administration: Ensures effective performance and availability of database environments 24 x7 x 365. Primary database core competencies include Oracle, SQL Server, and Legacy databases including Informix and DB2.

• Monitor system performance, investigate and diagnose performance issues, and ensure efficient operation and stability of the system